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Council’s response to Coronavirus

In response to COVID-19 and advice from the federal and state governments, Mosman Council’s community programs and events have been suspended until further notice, and Council’s community facilities are temporarily closed. Some services continue to be offered remotely, or with strict social distancing measures in place. For details please see below.

Residents are invited to subscribe to Council’s e-newsletter, download the MyMosman app, or check back on this page for further updates.

Customer Service

Council’s customer service reception at Mosman Civic Centre is temporarily closed for face to face transactions until further notice. Council’s customer service team continue to be available 8.30am to 5pm, Monday to Friday, by phone and email. For customer service enquiries residents can contact Council on 9978 4000 or email customerservice@mosman.nsw.gov.au

Council also has online payment and form options available online.

For other enquiries and assistance related to Council business please call 9978 4000 or email council@mosman.nsw.gov.au.

The Justice of the Peace (JP) service has been suspended. Community JPs can be located by accessing the NSW Government’s Communities and Justice website. You can search for a Justice of the Peace in your area by entering your postcode.

Mosman Art Gallery and Community Centre

The Gallery and its venue hire facilities are closed until further notice. All talks and events and visits to exhibitions at the Gallery have been cancelled.

Barry O’Keefe Library

The Library is closed until further notice. All events and activities at the Library have been cancelled. All loans have been extended with overdue fees waived so please keep borrowed books at home.

Community Services: Children’s Services, Youth Centre, Seniors Centre

Council’s Before and After School Care service is closed until further notice. No fees will be payable for enrolments extending to the end of the NSW public school term.

Connections Playgroup is suspended until further notice, and the 2020 April Vacation Care program is cancelled.

Mosman Youth Centre’s drop-in service is suspended until further notice, although young people are still able to book one-on-one virtual appointments for support by contacting Mosman Youth Services on 9978 4013. The regional Shoreshocked 2020 music festival set for early April has also been postponed until further notice.

All regular group and social activities run by Mosman Square Seniors Centre have been suspended and the centre is closed until further notice.

Mosman Council Community Services is continuing to deliver services to support elderly and more vulnerable residents including:

  • Community Transport for essential appointments and other necessities: 9978 4120
  • Home-delivered Mosman Meals: 9978 4130 or meals@mosman.nsw.gov.au
  • Home Bound telephone support service for those who are isolated or housebound and need someone to talk to: 9978 4119 between 10am – 3pm weekdays
  • A text message service for important updates and call backs. To register: 9978 4128 or email community.care@mosman.nsw.gov.au and
  • Support for residents aged over 65 and people of all ages with a disability and their carers: 9978 4128

Mosman Markets

Monthly Saturday and quarterly night markets are cancelled until further notice.

Business and community support

Council is working collaboratively with businesses, community groups and government agencies to protect more vulnerable residents and the broader community.

Fees and charges associated with outdoor dining and displays and booking cancellations have been waived and Council is offering significant rent reductions to its commercial tenants.

Council has engaged with sporting clubs and associations and waived seasonal fees and charges for hiring of sporting grounds, ovals and indoor sporting facilities.

Policies are also in place to deal with economic hardship and any additional responses to that will be developed on a progressive basis.

Council continues to work with food premises and other businesses to ensure compliance with current health orders.

Duty Planning

Council’s Urban Planning team’s duty planning service is available Monday to Friday 8.30am to 10.30am and can be accessed by emailing or requesting a zoom meeting via j.vertel@mosman.nsw.gov.au, calling the duty planning number 9978 4214 or visiting mosmanplanning.net and clicking on the Ask Joe button.

Development Applications

Council has implemented a temporary measure to facilitate the electronic submission of Development Applications, Review Applications and Modification Applications.

To use this service complete and submit the online form Electronic Submission of Development Applications, Review Applications and Modification Applications. The form will require you to upload the documents that are required to accompany your application.

We are suspending the requirement to submit two hard copies of each plan/document until further notice.

Applications will continue to be accepted by mail.

Construction sites extended hours of operation

To facilitate social distancing measures, the NSW Government has eased restrictions under the Environmental Planning and Assessment Act 1979, that prevent construction work on Sundays and public holidays. Under the Environmental Planning and Assessment (COVID-19 Development – Construction Work Days) Order 2020, construction sites will now be permitted to operate on weekends and public holidays. Builders and their employees are now able to work on construction sites seven days a week during their approved hours of operation, provided they take all feasible and reasonable measures to minimise noise. The Order does not include rock breaking, rock hammering, sheet piling, pile driving or similar activities.

Waste services

All residential waste services and street litter bin services will be maintained while collections may be brought forward by one to two hours to enable safe work practices according to public health directives.

Tree services

Tree management and permits are being handled as usual with social distancing measures in place.

Public areas

Playgrounds, outdoor exercise equipment and skate parks are being closed until further notice.

Council has increased the frequency of cleaning at popular high-use facilities, such as public bathrooms. Rangers are patrolling our local cafes and restaurants to ensure that the new restrictions limiting their operations to takeaway facilities only are being observed.

Bookings for Council venues

The Marie Bashir Mosman Sports Centre is closed until further notice and bookings for Mosman’s parks and reserves and Mosman Drill Hall have been suspended until further notice.

Mosman Council updates

Please continue to check Council’s website, Library, Gallery and Events Mosman websites for updated information on the future scheduling of events and activities.

Government health information

More information on COVID-19 can be obtained from the following authorities or by telephone to the Coronavirus Health Information Line on 1800 020 080.

NSW Health: Coronavirus FAQs

NSW Health: Cases by NSW Local Government Area

Federal Department of Health: Coronavirus health alert

Federal Department of Health: COVID-19 Fact Sheets in languages

Transport for NSW: Travel information and advice