Mosman Municipal Council

Environment

• Environmental management
• CEC
• Trees
• Bushland and Biodiversity
• Pests and Weeds
• Gardening
• Coastal and Marine
• Water Management
• Ecologically Sustainable Living
• Atmospheric Environment
• Food Safety
  • Mosman Council's food safety program
  • Legislation and Standards
  • Scores on Doors
  • Management of your food premises
  • Food safety supervisors
  • Requirements for new premises
  • Temporary food stalls
  • Making a complaint
  • Food safety information for businesses
  • Food handler seminars
  • Helpful hints for consumers
• Public Health
• Noise

• All complaints regarding a food related illness should be directed to the NSW Food Authority on 1300 650 124 or by email to contact@foodauthority.nsw.gov.au.

Council staff are available to investigate a broad range of these consumer complaints or concerns about a particular food premise or activity. All such complaints are dealt with confidentially and the complainants name and address / telephone number are sought only to either provide feedback to the complainant or clarify the information initially provided.

Any such complaints can be made to Council’s Environment & Health Unit through our Customer Services Team on (02) 9978 4000.

Complaints may include, but are not limited to:

• Foreign objects in food such as stones, hair, glass, insects, etc,
• Mouldy or rotten foods,
• Swollen cans or products which are past their use by date,
• Poor food handling practices,
• Pests or animals in kitchens or dining areas,
• Unclean premises, and
• Inadequate or incorrect labelling.

It should be noted that Council’s role is to ensure compliance with current food laws in a fair and reasonable manner. This service does not extend to seeking compensation on behalf of customers for food related illness, personal injury, or to providing legal advice.